🌀 What’s BPO Routing?
It’s a new routing logic that assigns chats to each BPO based on predefined percentages.
With OCR, we can configure these percentages along with other settings to create a well-defined flow that considers priority and capacity.
It’s a new routing logic that assigns chats to each BPO based on predefined percentages.
With OCR, we can configure these percentages along with other settings to create a well-defined flow that considers priority and capacity.